Gala
Gala
auto repair and sales
What this is
Gala for auto repair
A driver with a warning light they do not understand asks an assistant which shop near them can look at it, and one shop gets named.
What already happened
A driver asked, an assistant named one shop, and the reason was a rate on that shop's page.
Chapters one to six
- Findability Whether a stranger can tell what you sell and what it costs.
- Qualifiability Whether they can work out that you can take them.
- Bookability Whether they can actually get in, without you.
- Predictability Whether they know what happens once they say yes.
- Visibility Whether they can see the work while it is happening.
- Automability Whether the job moves on without somebody remembering.
You can be that one
You can be that shop. Not by rebuilding a website. By publishing the two numbers you say out loud forty times a week — the labour rate and what a diagnostic costs.
You ought to tonight, because the cheapest customer you will ever get is the one who arrived already decided, and right now they are being decided for by whoever wrote their numbers down.
Chapters seven to twelve
- Memory Whether you hold what you already know about them.
- Continuity Whether the next visit starts where the last one ended.
- Reachability Whether you come back to them at the right moment.
- Countability Whether every job is recorded the same way.
- Answerability Whether you can ask your own business a question.
- Learnability Whether the business gets better from its own record.
Counted, not claimed
0 of the twelve read off a published page · 4 in your own voice · 2476 words
What the course asks you
What is your labor rate an hour, and what does a diagnostic cost before you touch anything?
Chapter one of twelve. Each one ends with an answer written down, in your own words.
The course
$99
The 30-day course