Gala

Gala

the building trades

What this is

Gala for contractors

A furnace dies on the coldest night of the year, twelve miles outside town, and somebody asks an assistant who comes out that far.

What already happened

Somebody with a dead furnace asked, an assistant named one business, and the deciding fact was a distance and an hour published on a page.

Chapters one to six

1. Findability Whether a stranger can tell what you sell and what it costs.
2. Qualifiability Whether they can work out that you can take them.
3. Bookability Whether they can actually get in, without you.
4. Predictability Whether they know what happens once they say yes.
5. Visibility Whether they can see the work while it is happening.
6. Automability Whether the job moves on without somebody remembering.

You can be that one

You can be that business. Not with a new website. With the radius, the call-out charge and the after-hours rate — three facts you say down the phone every week.

You ought to tonight, because emergencies are decided in four minutes and nobody shops around at midnight.

Chapters seven to twelve

7. Memory Whether you hold what you already know about them.
8. Continuity Whether the next visit starts where the last one ended.
9. Reachability Whether you come back to them at the right moment.
10. Countability Whether every job is recorded the same way.
11. Answerability Whether you can ask your own business a question.
12. Learnability Whether the business gets better from its own record.

Counted, not claimed

0 of the twelve read off a published page · 4 in your own voice · 2352 words

What the course asks you

What is the call-out charge, what is the hourly rate after that, and is it different after hours?

Chapter one of twelve. Each one ends with an answer written down, in your own words.

The course

$99

The 30-day course