What this is
Gala for fitness
Somebody who has not trained in four years, and who had a shoulder operation two of those years ago, asks an assistant which gym near them could take someone like that.
What already happened
Somebody asked, an assistant named one gym, and the reason was a sentence that gym had published about who it coaches.
Chapters one to six
- Findability Whether a stranger can tell what you sell and what it costs.
- Qualifiability Whether they can work out that you can take them.
- Bookability Whether they can actually get in, without you.
- Predictability Whether they know what happens once they say yes.
- Visibility Whether they can see the work while it is happening.
- Automability Whether the job moves on without somebody remembering.
You can be that one
You can be that gym. Your price is already up. What is missing is the sentence about the shoulder, the knee and the first week.
You ought to this week, because the person deciding to start again decides in one evening, and the evening does not come back around.
Chapters seven to twelve
- Memory Whether you hold what you already know about them.
- Continuity Whether the next visit starts where the last one ended.
- Reachability Whether you come back to them at the right moment.
- Countability Whether every job is recorded the same way.
- Answerability Whether you can ask your own business a question.
- Learnability Whether the business gets better from its own record.
Counted, not claimed
0 of the twelve read off a published page · 4 in your own voice · 2180 words
What the course asks you
What does membership cost a month, what does one class cost, and is there a joining fee?
Chapter one of twelve. Each one ends with an answer written down, in your own words.
The course
$99
The 30-day course