Gala

Gala

hair, beauty and aesthetics

What this is

Gala for salons

Somebody with three inches of box dye and a wedding in six weeks describes their hair to an assistant and asks who near them can fix it.

What already happened

Somebody asked, an assistant named one salon, and the reason was a sentence that salon had published about what it will and will not attempt on treated hair.

Chapters one to six

1. Findability Whether a stranger can tell what you sell and what it costs.
2. Qualifiability Whether they can work out that you can take them.
3. Bookability Whether they can actually get in, without you.
4. Predictability Whether they know what happens once they say yes.
5. Visibility Whether they can see the work while it is happening.
6. Automability Whether the job moves on without somebody remembering.

You can be that one

You can be that salon. You are most of the way there already. What is missing is not your price list — it is what you will take on, and who is doing it.

You ought to this week, because a correction client decides in one evening, and the evening is now.

Chapters seven to twelve

7. Memory Whether you hold what you already know about them.
8. Continuity Whether the next visit starts where the last one ended.
9. Reachability Whether you come back to them at the right moment.
10. Countability Whether every job is recorded the same way.
11. Answerability Whether you can ask your own business a question.
12. Learnability Whether the business gets better from its own record.

Counted, not claimed

0 of the twelve read off a published page · 4 in your own voice · 2393 words

What the course asks you

What does a full head of color cost here, and what does a correction cost?

Chapter one of twelve. Each one ends with an answer written down, in your own words.

The course

$99

The 30-day course